Career
Come Build The World's Most Extraordinary Journeys With Us
We’re currently hiring
At Voyotrip, we're building a high-performing travel company focused on delivering exceptional domestic and international holiday experiences. As we grow, we're looking for a driven and experienced Tours Manager to lead our leisure travel business and take it to the next level.
What You'll Be Doing
- Lead the Tours Department and drive overall business growth
- Develop and execute result-oriented sales strategies
- Ensure exceptional customer service and operational excellence
- Build, train, and mentor a high-performance travel team
- Monitor KPIs, conversion rates, and team performance consistently
What We're Looking For
- 5+ years of experience in leisure and outbound tourism
- Proven record of achieving sales targets and business growth
- Experience in managing and leading travel teams
- Strong knowledge of CRM systems, itinerary design, and tour operations
- Excellent leadership, communication, and decision-making skills
- Ability to coach, mentor, and inspire a team
- Customer-first mindset with strong commercial acumen
What You'll Do
- 3+ Years’ Experience in Travel & Tourism
- Strong Domestic & International Destination Knowledge
- Expertise in FIT, Group & Customized Itinerary Planning
- Holiday Costing, Quotations & Booking Operations
- Strong Sales, Negotiation & Lead Conversion Skills
- Excellent Client Communication & Follow-Up
- Experience with CRM & Travel Booking Systems
- Target-Driven, Accountable & Customer-Focused
Key Responsibilities
- Monitor every lead stage-by-stage through the CRM—from initial enquiry until booking confirmation or closure.
- Ensure leads are moved to the correct CRM stage with complete notes and supporting details.
- Identify unattended leads, missed calls and overdue follow-ups and take immediate action.
- Escalate leads that remain unattended or inactive beyond the permitted turnaround time.
- Ensure every new lead is assigned to and contacted by a travel consultant within the required time.
- Monitor all new, active, future-travel, confirmed, lost and cancelled leads.
- Ensure lost or cancelled leads are closed only after recording a valid reason in the CRM.
- Check whether supplier pricing has been requested and received on time.
- Follow up internally on pending supplier rates and escalate delays.
- Verify that the consultant has applied the correct selling price and approved profit margin.
- Ensure the customer receives a complete itinerary and quotation without delay.
- Check whether the itinerary matches the customer’s actual requirements.
- Verify that pricing, inclusions, exclusions, payment terms and quotation validity are clearly mentioned.
- Confirm that the customer has received and acknowledged the itinerary and quotation.
- Monitor whether consultants complete follow-ups on the scheduled dates.
- Check customer calls and communication for quality and professionalism.
- Contact customers when required for feedback and service-quality verification.
- Identify neglected, overdue or poorly handled leads and escalate them to management.
- Update lead status, notes, quotation details and the next follow-up date in the CRM.
- Maintain records of when pricing was requested, received and sent to the customer.
- Prepare daily reports covering unattended leads, pending pricing, delayed quotations, missed follow-ups and stage-wise lead progress.
- Strong communication skills in Tamil and English.
- Excellent follow-up, coordination and monitoring abilities.
- Basic knowledge of CRM, WhatsApp, email and MS Office.
- Detail-oriented, organised and accountable.
- Confident in coordinating with consultants, suppliers and customers.
- Previous experience in travel, customer service, telesales or quality monitoring is an advantage.
- Minimum 3 Years’ Experience in Travel Agency Accounting
- Strong Knowledge of Travel Accounting & Booking Reconciliation
- Airline, Hotel & B2B Supplier Billing and Reconciliation
- Tour File Costing, Sales, Receipts & Profitability Tracking
- Supplier Payments, Customer Receivables & Payables Management
- Refunds, Cancellations, Credit Notes & Supplier Adjustments
- Invoicing, Expense Accounting & Bank Reconciliation
- Strong Knowledge of GST, TDS & Statutory Compliance
- Proficiency in Accounting Software, CRM Systems & Advanced Excel
- MIS, Cash Flow & Management Reporting
- Detail-Oriented, Accountable & Deadline-Driven
Our People Are the Soul of Every Journey We Create
Voyotrip is home to a rare collective of passionate travel architects, destination specialists, and experience curators — united by one unwavering belief: that extraordinary travel begins with extraordinary people
Start Building Your Future Today
Why The World's Best Travel Professionals Choose To Build Their Careers At Voyotrip
We challenge the conventional and reimagine what travel can be. At Voyotrip, every idea that elevates the traveller experience is not just welcomed — it is celebrated and acted upon.
The finest journeys are never built alone. We work as one — across teams, across borders, and across cultures — to deliver experiences that no individual could architect in isolation.
We listen before we plan. Understanding the dreams, desires, and expectations of every traveller we serve is not a step in our process — it is the foundation of everything we build.
Ordinary is not in our vocabulary. At Voyotrip, we hold every journey, every interaction, and every detail to the highest standard — because our clients deserve nothing less than the extraordinary.
The world of travel is beautifully unpredictable. We embrace change with agility, resourcefulness, and calm — turning every challenge into an opportunity to deliver something even better.
We own every commitment we make — to our clients, to our partners, and to each other. At Voyotrip, our word is our promise and our promise is our reputation.
